Frequently Asked Questions
Find answers to common questions
general
Most of our rice is sourced directly from Ghanaian farmers in the Ashanti, Volta, and Bono East regions. Our Jasmine and Basmati varieties are imported from Thailand and India.
Yes, we welcome farm and facility tours for schools, corporate groups, and interested customers. Please book at least one week in advance.
If you receive damaged or incorrect goods, contact us within 48 hours for a replacement or refund. We stand behind the quality of our products.
ordering
Our minimum order is one 5kg bag for retail customers. For wholesale buyers, we offer discounted rates starting at 50 bags.
We accept mobile money (MTN, Vodafone, AirtelTigo), bank transfer, and cash on delivery for orders within Kumasi and Accra.
Absolutely. We have special pricing for restaurants, hotels, and caterers purchasing 25 bags or more per month. Contact our sales team for a customized quote.
delivery
Yes, we deliver to all regions in Ghana. Delivery to Accra and Kumasi is within 48 hours. Remote areas may take 3-5 business days.
Once your order is dispatched, you will receive an SMS with a tracking number and the driver's contact information.
product
When stored in a cool, dry place, our rice lasts 12-18 months. Brown rice has a shorter shelf life of about 6-9 months due to the oil in the bran.
Parboiled rice is partially boiled in the husk before milling. This process drives nutrients from the bran into the grain, making it more nutritious and firmer when cooked.